Service desert UK

Till I came here, I thought, that in Germany the service is the worst I ever had, but now after a while in UK I have to change my mind. There is not a single country (even so called 3rd world) where I ever had such a bad service like in this country... and it's not just me, it happens to everybody on every corner... I give you a few examples of our live here:

-- Bus experiences:
1.) We wanted to go bowling once and have been waiting at the bus stop for the bus. After 1 hour waiting without a single bus of this line coming, we decided to go by car, at this time the guy who have been waiting for us at the bowling center already left ...
2.) One of your group was going to the town by bus, then the bus stopped at one of the stops for a change of the driver ... just the new driver haven't been here ... the bus was waiting there 30(!!!) minutes for the new driver, nobody told the guys in the bus, what to do or to change the bus...
3.) I was going to the town on Monday for the New Year celebration. When I was coming to the bus stop, there have been 3 (!!!) buses for the same route starting to drive, everybody jumped in the first one... the bus driver was driving like on a race, then at the half of the distance he stopped at a bus stop, stopped the engine and jumped out of the bus and started talking to other bus drivers ... the two other buses for the same route passed us meanwhile ... then finally the driver remembered somehow, that there are still people in his bus and he stopped another bus passing to take us to town ... it was just a complete different route and so I ended up in the city but had to walk for 15 minutes to meet my friend at a place where the other bus just would have stopped in front ...

-- Being hungry...
1.) One of my friends called Domino's Pizza for ordering a pizza 45 minutes before they close ... They answered the phone, but told him that they already switched off the oven and it would take too long to start it again ... why did they then answer the phone if they don't offer service?
2.) Chinese restaurant ... after sitting down, the waiter is telling you, that the cook is just not here, he would come back in round 30 minutes!?

And that's just a few examples, there are a lot more where you don't know if you should just shake the head or get crazy ... the best thing is, that if you wanna complain they NEVER would say "sorry", they try to explain you, why it's YOUR fault!?!